Resources

Frequently Asked Questions

Guide your resources to the right channels. You can't set out together without providing cyber security for your organization and your customers.

General Questions

Where Can I Download Authtake ?

You can download AuthTake application from App Store and Google Play Store.

Where Can I Find Free Trial ?

You can find our free trial from our website.

How Can I Contact Sales Department ?

You can reach our sales department from our contact informations by clicking here: https://authtake.com/company-contact-us/

What Is The Time Limit For Free Trial ?

You can use our free trial up to 30 days with all features. After 30 day your subscription will switch the free package.

How Much Space The Mobile Application Takes Up On The Phone ?

In Android, Authtake application uses 5.1 MB space. In IOS, Authtake application uses 11.1 MB space.

Can It Work With Every IOS/Android Version ?

AuthTake supports İOS 13.0 or higher and for Android 4.2 and higher versions.

Is There Any Advertising Content In The Mobile Application?

No there is not. We care user experience, we are against everything that make your experience overwhelming.

What Data Can The Mobile App Access On The Phone ?

The application will ask you for camera permission so that you can authenticate by scanning a QR code. It will ask for location permission to verify your location.

Does The Mobile App Copy The Data On The Phone ?

We record your phone’s name, IP address, model and operating system in our own servers. The reason we do this is to verify the user by doing a risk analysis and to show you the places and devices you access. Your informations are not shared with third parties.

Why Should I Choose AuthTake?

We use all the security measures brought by MFA in our system. In addition, we open the way to use without a password. We support FIDO / FIDO2 and protocols in our mobile application. We provide a password-free user experience by using the public private key pair on mobile phones that do not support Fıdo. With our QR code scanning feature, we provide the user with the highest level of security measures and a unique user experience.

Can We Access The Administration Panel Through A Customized Subdomain Address Or Domain Address?

This facility is available in professional and enterprise packages.

Can’t I Use This System If I Don’t Have A Smart Phone?

You can benefit from AuthTake services through to hardware tokens.

Can I Set Policies On Access Controls?

Yes. You can create the browser operating system verification method and similar policies from time to time, and you can choose the policies you have determined based on the application.

Why Is Multifactor Authentication More Secure?

MFA uses two or more authentication methods. For example, one of these methods is password, the other is OTP, or fingerprint. If the password is not preferred in the system used, one of the methods used is verification with face recognition, the other is location verification or other can be a token.

Product Questions

Why Do I Need AuthTake Passwordless MFA?

We developed AuthTake Passwordless Authentication to get rid of all the problems and responsibilities brought by passwords and to maximize the security of your accounts. We aim for you to have a perfect user experience with this product.

Why Do I Need AuthTake MFA?

The passwords you use to access your accounts cannot provide all the necessary security. Therefore, if you choose to use a password, you need to take additional security measures. AuthTake MFA offers you the additional security measures you need with its easy to use feature.

 

Why Do I Need AuthTake Passwordless Authentication?

We developed AuthTake Passwordless Authentication to get rid of all the problems and responsibilities brought by passwords and to maximize the security of your accounts. We aim for you to have a perfect user experience with this product.

Why Do I Need AuthTake SSO?

Thanks to SSO, you do not need to authenticate repeatedly to access your accounts you use every day. When you want to log out of your applications, a single logout process allows you to exit all your applications. AuthTake SSO has single sign-on and single sign-out features.

Why Do I Need AuthTake Remote Workstation Lock / Unlock?

When you leave your desk for a short time, the question arises as to whether I locked my computer and you have to go back and check, you won’t have to go through it again. With AuthTake Remote Workstation Lock / Unlock you can lock your workstation at any time. When opening it, you don’t even need to touch your workstation because you have AuthTake.

Which Versions AuthTake Remote Workstation Lock / Unlock Run On?

AuthTake supports Windows 8.0 and higher versions Linux kernel, RedHat, Fedora, CentOS, Debian, Ubuntu, Amazon 3 and higher versions, MacOS 10.10 and higher versions, IOS 13.0 or higher and for Android 4.2 and higher versions.

Why Do I Need The AuthTake PassBox?

AuthTake PassBox is a product intended for personal use, designed for access to systems and applications that require access with a password. Choosing passwords that you can remember when accessing the system or noting your complex passwords will cause a huge security vulnerability. PassBox stores your passwords for you and automatically fills your password when accessing the system. If you wish, you can set your automatic password filling process to be done if you approve the notification sent to the mobile application via MFA. With PassBox, you can set passwords of any character length. PassBox will provide you with a great deal of security as you don’t have to remember or take notes.

Why Do I Need AuthTake PassKiosk?

Do you know your annual cost per user for your password resets? According to reports published by research companies, the help desk cost for passwords is $174 per year for one user. By multiplying this number by the number of users, you can see the total cost of resetting passwords only. To save you from this cost, we developed the AuthTake PassKiosk. With AuthTake PassKiosk, while you say goodbye to your password reset costs, your users can bid farewell to the time they spend waiting for an answer from IT.

Why Do I Need AuthTake Computer Lock / Unlock?

When you leave your computer for a short time, the question arises as to whether I locked my computer and you have to go back and check, you won’t have to go through it again. With AuthTake Remote Workstation Lock / Unlock you can lock your computer at any time. When opening it, you don’t even need to touch your computer because you have AuthTake.

Which Versions AuthTake Computer Lock / Unlock Run On?

AuthTake supports Windows 8.0 and higher versions Linux kernel, RedHat, Fedora, CentOS, Debian, Ubuntu, Amazon 3 and higher versions, MacOS 10.10 and higher versions, IOS 13.0 or higher and for Android 4.2 and higher versions.

Is AuthTake Passwordless MFA Or Authtake MFA More Secure?

All of the identity verification systems we produce as AuthTake work as multi factor, whether password or passwordless. In other words, authentication processes consisting of two or more stages are carried out in all. It aims to provide the highest level of security measures in both systems. When the security problems caused by passwords are avoided, a security measure will be taken beyond multifactor protection. For this reason, AuthTake Passwordless MFA is more secure.

Is AuthTake Passwordless MFA or AuthTake MFA Easier To Use?

Both of our systems are authenticated via mobile applications. Both are maximum user friendly. Everything necessary has been considered for ease of use. Due to the necessity of remembering passwords and resetting them periodically, difficulties arise due to password usage. For this reason, AuthTake Passwordless MFA is easier to use.

Do I Have to Use Passwords in Multi Factor Authentication ?

If you don’t want to use passwords, you can use biometrics, QR code, and push notifications.

Can I Use Biometrics If I Don’t Have FIDO Support in Passwordless MFA ?

Through the public key crypthology (PKC) infrastructure, which consists of a public/private key pair developed by AuthTake, Passwordless MFA can be performed on all smartphones.

How Long Can I Keep My Accounts Open in Single Sign-On ?

How long your accounts will remain open can be adjusted according to the admin’s preference. The choices made can be changed later.

How Many Applications Can I Add on Single Sign-On?

This depends on the chosen package. For more detailed information, you can check our edition and prising page.

When The Session Is Terminated In Any Web Application At Authtake SSO, Is The Session Terminated In Other Applications?

Our Authtake SSO product includes single sign out with single sign out feature. Therefore, when you exit a single application with single sign on integration, you will be logged out of all.

Can I Reset Every Password in PassKiosk ?

You can reset all your passwords on MS AD, OpenLDAP, SQL Server, Oracle, PostgreSQL with PassKiosk.

Can I Use Remote Workstation Lock / UnLock Without Internet Connection ?

Yes you can use Remote Workstation Lock / UnLock without ınternet. You can choose bluetooth option for this product.

Is There a Limit to the Number of Locking/UnLocking process in Remote Workstation Lock / UnLock?

No there is no limitation. You can use this product whenever you need, wherever you are and how many times you need.

What Is The Time Required For The Computer to Lock or Unlock in Remote Workstation Lock / UnLock ?

Varies depending on your internet speed but takes only a few seconds on average.

How Long After Will I Receive a Notification If My Computer Is Left Unused in Remote Workstation Lock / UnLock ?

Notification sending time is set as 1 minute on the system but it can be personalized.

Is There a Limit to the Number of Passwords Kept in PassBox?

No, there is no limit. You can add as many as you want to add. Also you can choose as many character as you want for a password.

Is Accessing Without Password Cause Security Risks in Passwordless Authentication ?

No It does not cause security risk. On the contrary, it reduces the security risks associated with passwords.

Do I Have to Use Passwords in Multi Factor Authentication ?

If you don’t want to use passwords, you can use biometrics, QR code, and push notifications.

Is There a Limit to the Number of Locking/UnLocking process in Computer Lock / UnLock (via Mobile App) ?

No there is no limit. You can use this product as much as you need and whenever you need.

Can I Use Computer Lock / UnLock (via Mobile App) From Everywhere ?

Yes you can use this product from everywhere in the world.

What Is The Time Required For The Computer to Lock or Unlock in Computer Lock / Unlock (Via Mobile App) Product ?

Varies depending on your internet speed but takes only a few seconds on average.

How Long After Will I Receive a Notification If My Computer Is Left Unused in Computer Lock / Unlock (Via Mobile App) Product ?

Notification sending time is set as 1 minute on the system but it can be personalized.

Admin Questions

Can I Delete The User I Want And Add a New User Whenever I Want?

Yes, within your license you can add and delete users as needed.

Can I Specify Which Applications Users Will Access? Can I Change What I Have Determined?

According to user groups, you can specify the applications the groups can access.

Do You Work Special Rates On Top Of a Certain Number Of Customers?

This information is contained in more detail in our additional pricing section.

Can I Upgrade Product Packages? How Do I Pay?

Yes, you can leave the package and move on to a higher package at any time. Your remaining rights of the package you have purchased are obtained and the cost of use is deducted from the price of the new package you will upgrade to, and your use of a new price.

Can I Switch To A Lower Package? How Can I Process The Payment?

Yes, if you wish, you can switch to a lower package after the package you use expires.Your purchase will be adjusted for the package you are switching to.   

Can I Get a Refund If I Cancel My Package?

We are giving you 30 days to experience our product before purchasing it. For this reason, we cannot refund fees after purchase.

Can We Create Application-Based Rules?

Yes you can create  application-based rules.

Can We Create Different Rules For Certain Groups?

Yes you can create different rules for certain groups.

Is There A Feature To Bypass The Entire System?

Yes, the admin can bypass the whole system if needed .

Is There A Feature To Bypass A Single User Without Bypassing The Entire System?

Yes, you can bypass one or more users without bypassing the whole system, if the devices that your users use to access the system are not present or for any other reason.

Can I Integrate AuthTake With Azure AD?

Yes, AuthTake can integrated with Azure AD

Can I Integrate AuthTake With MS Active Directory / OpenLDAP On-Prem?

Yes, AuthTake can integrated with MS Active Directory / OpenLDAP On-Prem

Is There A Country-Based Access Request Blocking Feature?

Yes, you can determine the countries that may receive requests for access to your systems. If there is a request to enter from another country other than the one you have specified, the system automatically detects and blocks it.

Is There A Region-Based Access Request Blocking Feature?

Yes, you can determine the regions that may receive requests for access to your systems. If there is a request to enter from another region other than the one you have specified, the system automatically detects and blocks it.

Is There An Hour-Based Access Request Blocking Feature?

Yes, you can determine the times that may receive requests for access to your systems. If there is a request to enter from another hours other than the one you have specified, the system automatically detects and blocks it.

Can we access the administration panel through a customized subdomain address or domain address?

This facility is available in professional and enterprise packages.

Does AuthTake Works With Firewalls ?

AuthTake can work with all firewalls that have RADIUS server integration support.

Does AuthTake Works With Office 365 Programs ?

Yes, AuthTake works with Office 365 Programs.

Does AuthTake Integrates With Linux ?

Yes, AuthTake supports Linux kernel, RedHat, Fedora, CentOS, Debian, Ubuntu, Amazon 3 and higher versions

Does AuthTake Integrates With Windows ?

Yes, AuthTake supports Windows 8.0 and higher versions.

Does AuthTake Integrates With MacOS ?

Yes, AuthTake supports MacOS 10.10 and higher versions.

Is It Possible To Integrate All Applications With SAML Support Into Authtake ?

Yes, We can integrate all applications to AuthTake if they have SAML support

Can Authtake Integration Be Done For Applications That Do Not Support SAML ?

Yes, We can provide these integrations with AuthTake API.